Legal
Privacy Policy
Last updated: 1 May 2025
At Canisvilla, your privacy matters. This policy explains what data we collect, how we use it, and the choices you have.
Information We Collect
Information you provide
When you create an account, we collect your name, email address, phone number, and profile information. If you register a dog profile, we collect details about your dog including name, breed, age, and photos. Partners also provide business information such as location, services offered, and credentials.
Information collected automatically
When you use Canisvilla, we automatically collect device information (device type, operating system, browser), usage data (pages visited, features used, time spent), IP address and approximate location, and cookies and similar tracking technologies.
Information from third parties
If you sign in using a third-party service (e.g. Google), we receive basic profile information from that service as permitted by your privacy settings there.
How We Use Your Information
- To create and manage your account and dog profiles
- To connect you with partners (vets, groomers, trainers, and vendors) in your area
- To send you relevant notifications, updates, and community activity
- To process payments and manage subscriptions
- To personalise your experience and recommend relevant content
- To improve our platform, features, and user experience
- To respond to support requests and communicate with you
- To comply with legal obligations and enforce our Terms of Service
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@canisvilla.com. We will delete or anonymise your data within 30 days, except where we are required to retain it for legal or regulatory purposes.
Your Rights
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing of your data for direct marketing
- Withdrawal of consent — withdraw consent at any time where processing is based on consent
Security
We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.
Children's Privacy
Canisvilla is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of Canisvilla after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team at privacy@canisvilla.com or write to us at: Canisvilla, Downtown, Global.