Privacy Policy | Canisvilla

Information We Collect

Information you provide

When you create an account, we collect your name, email address, phone number, and profile information. If you register a dog profile, we collect details about your dog including name, breed, age, and photos. Partners also provide business information such as location, services offered, and credentials.

Information collected automatically

When you use Canisvilla, we automatically collect device information (device type, operating system, browser), usage data (pages visited, features used, time spent), IP address and approximate location, and cookies and similar tracking technologies.

Information from third parties

If you sign in using a third-party service (e.g. Google), we receive basic profile information from that service as permitted by your privacy settings there.

How We Use Your Information

To create and manage your account and dog profiles
To connect you with partners (vets, groomers, trainers, and vendors) in your area
To send you relevant notifications, updates, and community activity
To process payments and manage subscriptions
To personalise your experience and recommend relevant content
To improve our platform, features, and user experience
To respond to support requests and communicate with you
To comply with legal obligations and enforce our Terms of Service

Sharing Your Information

With partners

When you contact or interact with a listed partner (vet, groomer, trainer, or vendor), we share relevant profile information to facilitate that connection. Partners are bound by confidentiality obligations.

With service providers

We use third-party services for hosting, analytics, payment processing, and email delivery. These providers process data on our behalf under strict data processing agreements.

For legal reasons

We may disclose information if required by law, court order, or to protect the rights, property, or safety of Canisvilla, our users, or the public.

We do not sell your data

Canisvilla does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@canisvilla.com. We will delete or anonymise your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Your Rights

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate or incomplete data
Deletion — request deletion of your personal data
Portability — receive your data in a structured, machine-readable format
Objection — object to processing of your data for direct marketing
Withdrawal of consent — withdraw consent at any time where processing is based on consent

Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyse usage. You can manage your cookie preferences at any time via our Cookie Policy page or your browser settings. Disabling certain cookies may affect the functionality of the platform.

Security

We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.

Children's Privacy

Canisvilla is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of Canisvilla after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team at privacy@canisvilla.com or write to us at: Canisvilla, Nairobi, Kenya.