Terms of Service | Canisvilla

Acceptance of Terms

By accessing or using Canisvilla — whether through our website, mobile application, or any related services — you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the platform. We may update these terms at any time; your continued use after changes constitutes acceptance.

Eligibility

You must be at least 18 years old to create an account. By registering, you represent and warrant that you are 18 or older, have the legal capacity to enter into a binding agreement, and will comply with all applicable laws and regulations. Accounts may not be created on behalf of others without their explicit consent.

User Accounts

Registration

You agree to provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.

One account per person

Each individual may maintain only one personal account. Creating multiple accounts to circumvent restrictions or bans is prohibited.

Account security

Notify us immediately at support@canisvilla.com if you suspect unauthorised access to your account. We are not liable for losses resulting from unauthorised use of your account.

Acceptable Use

Use the platform only for lawful purposes related to dog ownership, care, and community
Post accurate information about yourself and your dogs
Treat other community members with respect — harassment, hate speech, and abuse are strictly prohibited
Do not post misleading, fraudulent, or deceptive content
Do not attempt to hack, scrape, or reverse-engineer any part of the platform
Do not use the platform to advertise services without an active partner subscription
Do not share another user's personal information without their consent
Do not post content that infringes on intellectual property rights

User Content

Your content

You retain ownership of content you post (photos, posts, dog profiles). By posting, you grant Canisvilla a non-exclusive, royalty-free, worldwide licence to use, display, and distribute your content solely for the purpose of operating and promoting the platform.

Content standards

All content must be appropriate, accurate, and respectful. Content that is illegal, offensive, discriminatory, or harmful is prohibited. We reserve the right to remove any content that violates these standards without notice.

Reporting

If you encounter content that violates these terms, please report it using the in-app reporting tools or by contacting support@canisvilla.com.

Partner Listings

Partners (vets, groomers, trainers, vendors) must hold an active subscription and provide accurate business information. Canisvilla does not guarantee the quality or reliability of services provided by listed partners. Users engage with partners at their own discretion. Canisvilla is not responsible for any disputes between users and partners.

Subscriptions & Payments

Billing

Partner subscriptions are billed on a monthly or annual basis as selected at checkout. Payments are processed securely through our payment provider. You authorise us to charge your payment method on each renewal date.

Cancellations

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the period ends.

Refunds

Refunds are handled in accordance with our Refund Policy. Please review that policy before subscribing.

Termination

We reserve the right to suspend or permanently terminate any account that violates these Terms of Service, without prior notice. You may also delete your account at any time from your account settings. Upon termination, your access to the platform will cease immediately. Provisions relating to intellectual property, disclaimers, and limitations of liability survive termination.

Disclaimers

Canisvilla is provided on an "as is" and "as available" basis. We do not warrant that the platform will be error-free, uninterrupted, or free from viruses. We are not responsible for the accuracy of information posted by users or partners, including veterinary or health information. Nothing on Canisvilla constitutes professional veterinary advice.

Always consult a qualified veterinarian for health concerns about your dog.

Limitation of Liability

To the maximum extent permitted by law, Canisvilla and its officers, directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of data, loss of profits, or personal injury. Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

Contact

For questions about these Terms of Service, contact us at legal@canisvilla.com or write to Canisvilla, Nairobi, Kenya.

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